KARVE Dubai (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our studio, website, or use our services. By using our services, you consent to the practices described in this Privacy Policy.
We may collect the following categories of personal data:
1.1 Personal Identification Information Full name Date of birth Email address Phone number Billing and payment details Emirates ID or Passport (for identification, if required)
1.2 Health and Fitness Information Medical conditions or injuries (only where relevant to class participation) Emergency contact details Pregnancy status (if voluntarily disclosed for safety purposes)
1.3 Usage Information Booking history and attendance records Device/browser type and IP address when visiting our website Interactions with our website and digital communications
Your data is used to provide a safe, seamless, and effective fitness experience. This includes: Managing bookings and memberships Providing class updates and operational notifications Personalizing your experience based on your goals or limitations Responding to customer support requests Processing payments and managing account activity Ensuring the health and safety of participants Sending marketing emails (only with your consent)
If you opt in to receive updates, we may contact you via email, SMS, or WhatsApp regarding: New class schedules Studio news Promotions or special offers Events and partnerships
You may unsubscribe at any time by following the unsubscribe link in emails or by contacting us directly.
We will never sell your personal data. However, we may share limited information with: Third-party service providers for booking, payment processing, or email communication platforms (e.g., ClassPass, Mindbody, Mailchimp). Government authorities, if legally required for compliance or safety reasons. KARVE London, only if you are a client who uses both locations and explicitly request your records to be shared.
All third-party providers are contractually bound to protect your data.
We implement appropriate technical and organizational measures to safeguard your information, including: Secure servers and encrypted databases Restricted staff access to sensitive information Regular audits and data hygiene practices
However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.
Under UAE privacy regulations, you have the right to: Access the personal data we hold about you Request correction of inaccurate data Request deletion of your data (subject to legal retention obligations) Withdraw consent to marketing at any time
To exercise these rights, please contact us at hello@karve.ae.
We retain your data only for as long as necessary to provide our services and comply with legal, regulatory, or accounting obligations. When data is no longer required, it will be securely deleted.
Our website may use cookies to enhance user experience and collect analytics. You can manage your cookie preferences through your browser settings.
Our services are not intended for individuals under 18 without parental consent. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date. We encourage you to review the policy periodically.
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us: KARVE Dubai Email: hello@karve.ae Phone: +971 52 909 4343 Website: www.karve.ae